sales policy

1. Contact Information

2. Ordering

Ordering Methods: Customers can place orders directly at the store, via phone, or via email. Please provide detailed information about the product you wish to order, including size, flavor, design, and desired pickup or delivery date.
Order Lead Time: To ensure the best quality and service, customers are advised to place orders at least 48 hours before the desired pickup or delivery time. For large or special orders, please order at least one week in advance.

3. Payment

Payment Methods: Beri Cake Shop accepts payment by cash, credit card, debit card, or bank transfer. Payment must be made in full before the order is picked up or delivered.
Deposit: For large or special orders, a deposit may be required. This deposit will be deducted from the total order value at the time of final payment.

4. Delivery

Delivery Area: We offer delivery services within the Delavan, Wisconsin area, and surrounding regions. Delivery fees will be calculated based on distance and order size.
Delivery Time: The delivery time will be confirmed with the customer when placing the order. We are committed to delivering on time as agreed, but in cases of force majeure, such as severe weather, we will contact you as soon as possible to inform you of any delays.

5. Order Cancellation Policy

Order Cancellation: If you need to cancel your order, please notify us at least 24 hours before the scheduled pickup or delivery time. For special orders requiring a deposit, the deposit may be non-refundable if cancellation occurs after the specified time.
Order Changes: Customers can request changes to their orders (size, flavor, design) within 24 hours after placing the order. After this period, changes may not be accepted.

6. Return & Exchange Policy

Returns & Exchanges: Due to the nature of our products, we do not accept returns or exchanges unless the product is faulty or does not match the order (wrong size, flavor, or design).
Complaint Resolution: If there are any issues with the product upon receipt, please contact us via hotline or email within 24 hours for assistance.

7. Quality Commitment

Beri Cake Shop is committed to providing customers with the highest quality products, made from fresh ingredients and adhering strictly to food safety and hygiene standards.

8. Information Security

We are committed to protecting all customer information and will not share it with any third party without customer consent.