returns policy

1. Return Conditions:

• Products must be returned within 24 hours of receipt.
• Products must be intact, undamaged, and in their original condition.
• A valid purchase receipt or proof of purchase must be provided when returning the product.

2. Acceptable Return Cases:

• The product has defects due to manufacturing or delivery process.
• The product does not match the order (wrong type of cake, size, or design).

3. Return Process:

• Contact us via Hotline: (281) 354-5241 or Email: info@https://topixtop.com/ within 24 hours of receipt.
• Provide detailed information about the product and the reason for the return.
• We will confirm and guide you through the specific return process.

4. Refund:

• After receiving the returned product and confirming its condition, we will process a refund or exchange the product as requested by the customer.
• The refund process will take 5-7 business days from the date of return confirmation.

5. Contact:

• For any questions or requests, please contact us:
  • Hotline: (281) 354-5241
  • Email: info@topixtop.com
  • Address: 6462 Mound Rd, Delavan, Wisconsin (WI)